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Effective Date: April 2026
Welcome to Solver Solution, a hybrid marketplace for software, physical goods, and professional learning. By accessing our platform as a Visitor, Customer, Student, Vendor, or Instructor, you agree to the following terms.
1. For Customers & Students (Buyers)
- Account Responsibility: You are responsible for maintaining the security of your login credentials.
- Software Purchases: All software products include a mandatory 7-day free trial. By purchasing a full license, you acknowledge the software is fit for your purpose. Software licenses are strictly non-refundable.
- Course Enrollment: Enrollment in a course via Tutor LMS provides [Insert: Lifetime/Limited] access to materials.
- LMS Refund Policy: Since courses are digital intellectual property, no refunds are issued once the course content has been accessed or started.
- Physical Goods: You have 14 days to request a return for physical items if they arrive damaged or do not match the description.
2. For Vendors (Physical & Digital Goods)
- Product Integrity: Vendors must only list original software or authorized physical goods. Pirated software will result in immediate account termination.
- Trial Requirement: Every software listing must include a downloadable 7-day trial version.
- Shipping & Fulfillment: Vendors are responsible for shipping physical goods within [Insert: 3] business days and providing valid tracking numbers via the Dokan dashboard.
- Commission: Solver Solution retains a [Insert %] commission on all sales. Payouts are processed after the [Insert: 14-day] clearance period.
3. For Instructors (LMS Course Providers)
- Content Ownership: Instructors retain ownership of their course materials but grant Solver Solution a non-exclusive license to host and market the content.
- Quality Standard: All video and audio materials must meet platform clarity standards.
- Student Support: Instructors agree to answer student queries in the “Q&A” section within 48 hours.
- Course Deletion: Instructors may not delete a course that has active enrolled students without providing a 30-day notice and a downloadable archive for those students.
4. General Platform Rules (Apply to Everyone)
- Prohibited Conduct: No user may “scrape” data, attempt to bypass payment systems, or post defamatory content.
- Intellectual Property: All logos, site designs, and “Solver Solution” branding are the property of the platform.
- Limitation of Liability: Solver Solution is a marketplace facilitator. We are not liable for individual vendor product defects or instructor teaching accuracy, though we will mediate disputes in good faith.
- Termination: We reserve the right to ban any user who violates these terms or engages in fraudulent activity.
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5. Dispute Resolution Clause
1. General Dispute Policy
Solver Solution acts as a neutral facilitator between Buyers/Students and Vendors/Instructors. While we are not a party to the individual transactions, we provide a structured Dispute Resolution Process (DRP) to maintain platform integrity.
2. Resolution Process for Courses (Students vs. Instructors)
Disputes regarding course quality, missing materials, or instructor support must follow this path:
- Step 1: Direct Communication: The Student must first use the “Q&A” or “Contact Instructor” feature within Tutor LMS to seek a resolution.
- Step 2: Platform Mediation: If the Instructor does not respond within 48 hours or the issue is not resolved, the Student may file a “Dispute Ticket” with Solver Solution.
- Step 3: Final Decision: Solver Solution will review the course content against the marketing description.
- If the course is found to be significantly “not as described” or incomplete, the Instructor may be required to issue a credit or fix the content.
- Note: General “dissatisfaction” is not grounds for a refund, as students are expected to review course outlines before purchase.
3. Resolution Process for Software (Buyers vs. Vendors)
Because a 7-Day Free Trial is mandatory, disputes over software functionality are handled as follows:
- Pre-Purchase Responsibility: The Buyer is responsible for testing the software during the 7-day trial.
- Post-Purchase Disputes: Disputes are only valid if the full license key is not delivered or if the software fails to launch due to a verified vendor-side bug within 72 hours of purchase.
- Ineligibility: Disputes based on “changing your mind” or “compatibility issues” that could have been identified during the trial will be automatically closed in favor of the Vendor.
4. Resolution Process for Physical Goods (Buyers vs. Vendors)
- Damage/Defects: If a physical item arrives damaged, the Buyer must provide photo evidence via the Dokan dashboard within 48 hours of delivery.
- Non-Delivery: If an item is not received within the estimated shipping window, the Vendor must provide valid tracking. If tracking shows the item was not delivered, the Vendor must issue a replacement or refund.
- Mediation: Solver Solution will hold the payout to the Vendor in “Escrow” until the dispute is marked as resolved.
5. Binding Arbitration & Platform Authority
Costs: Each party shall bear their own costs during the mediation process.
Final Word: By using Solver Solution, all parties agree that the Platform’s decision in a dispute is final regarding the distribution of funds held in the platform’s escrow/wallet.
Legal Action: You agree to attempt mediation through our DRP for at least 30 days before pursuing any external legal action or credit card chargebacks.
